Refund Policy

1. Overview

Resolvo, operated by Ofir Mor, is committed to customer satisfaction. All payments are processed by Paddle, our Merchant of Record. This policy outlines when and how you can request a refund.

2. Coin Purchase Refunds

If you purchased Coins and have not yet spent them, you may request a full refund within 14 days of purchase. To request a refund, contact us at support@resolvoai.app with your order details.

3. Solution Refunds

If a delivered solution is fundamentally defective or does not match the description provided in your proposal, you may request a refund within 14 days of delivery. We will review your request and, if approved, refund the Coins spent on that solution.

Refund requests for solutions may be denied if:

• The solution was delivered as described and functions correctly.
• The request is made more than 14 days after delivery.
• The solution has already been deployed or extensively used.

4. How Refunds Are Processed

• Refunds are processed by Paddle and returned to the original payment method.
• Please allow 5-10 business days for the refund to appear on your statement.
• If a refund is issued for a Coin purchase, any Coins from that purchase will be deducted from your balance.

5. How to Request a Refund

To request a refund, email us at support@resolvoai.app with the following information:

• Your account email address.
• The transaction or order ID.
• The reason for your refund request.

6. Contact

For any questions about this refund policy, contact us at support@resolvoai.app.